Note #4: We do not find this violation to be triggered in error, and it will not be removed.
The supplied GUID has been associated with hacking or interfering with the normal operation of our PunkBuster software and has therefore been compromised resulting in a global ban from PunkBuster enabled game servers. We have no way of knowing who was actually playing with this GUID at the time the violation was triggered. We also have no way to know if the violation was triggered on your specific computer. Our system does not collect personal information and furthermore we have no way to attach a cheat/hack violation to a specific person. This ban will not be lifted as then the person who did trigger the violation would again be able to join PunkBuster Servers using this GUID.
To be clear: we are not saying that you cheated as we have no way to know who triggered the violation. If it is certain that no one playing on your computer ever had a cheat/hack violation triggered by PunkBuster, then your GUID (cdkey and/or game account password) has been stolen by or leaked to someone who has used it on a different computer to trigger the violation. We do not have the means to help you find out who is responsible for compromising your GUID.
So, this is the response that Even Balance "Alex J" sent me for my appeal. I'm going to break it down for you.
(1) We do not find this violation to be triggered in error
(2) The supplied GUID has been associated with hacking therefore been compromised
(3) We have no way of knowing who was actually playing with this GUID
(4) We also have no way to know if the violation was triggered on your specific computer
(5) we are not saying that you cheated
(6) we have no way to know who triggered the violation
So, right now there is great deal of "unknowns" according to Alex J. The only thing he knows is: "We do not find this violation to be triggered in error".
I almost believed the assumption that my GUID was compromised until I logged into PBbans to see. Back in 2010, we (our clan) had used PB for the PC game Crysis and Call of duty.
There is only 3 Ip associated with my account. I recognize all 3 Ip as mine and I know when I had swapped Modem/routers and the circumstances. So, no compromise there.
-<Ban>
<BanID>419564</BanID>
<Date>Tue, 16 Oct 2018 19:58:12 -0500</Date>
<GameName>Battlefield 4</GameName>
<UserLocation>United States</UserLocation>
<Violation>VIOLATION (GAMEHACK) 81662</Violation>
<ServerTag>AARP</ServerTag>
</Ban>
Level 140
wins: 53%
time: 3635H
kills: 131220
score/min: 337
kills/min: 0.60
K/D: 1.42
Redkilla: "Yea..False positive.. LOL Stats dont always mean what you think it does".
So, I was banned after entering the AARP server. I was not on a team or spawned on the map yet. This I am now 100% sure. I had been playing in the Noobs in Gulmud server
after Redkilla had previously banned me (PB ban) "because he was drunk as hell". At least this was the explaination that he gave me. So yes, this is entertaining so go ahead and
laugh some more. He eventually deleted the ban after I emailed him and I was greatful. So, I had been playing in the Noobs in Gulmud server for a long time and on the 16th the 48 player server
was full so I tried to join the AARP server and subsequently was banned. I played for a long time in the AARP server previously and know most of the players by name. Not one complaint
about me. It was the personalities there like Welfed that kept me coming back until I was banned by Redkilla "because he was drunk as hell".
So, I guess now I have to purchase a new game with a new GUID as my old GUID has been compromised? I dont know the process as this is the first time I'm dealing
with Even Balance, Inc. Here is something else for those who think it is funny to laugh it up some more. I'm being denied access to a game I purchased and paid for by a third
party and the company I purchased the game from can do nothing about it? All of the lame excuses from Alex J is unacceptable. His explaination clearly shows that they have
no real idea resolving bans. This is not about the money involved with buying a new game but rather the principal and BS players have to deal with. So no, I
will not be buying a new BF4 game. So, you guys can laugh some more. I hope I was entertaining for you.